Case+Study+--+Airlines

=Case Study -- Airlines=

[|Ryanair Boss labels passenger "stupid"]
//European budget airline Ryanair has a reputation for slugging customers with additional fees and charges.// //Is this poor customer service, or just good business?//

Shock![| Airline gives you something for free]
//From 26 September 2012, Virgin Australia passengers in all classes will be served complimentary meals on all transcontinental flights between Perth and the east coast, matching the standard Qantas service for the first time. Who would have thought that airlines in any theatre of operations would ever again compete on service? What’s happening in Australia is truly unique in the world as Virgin transforms itself from cheap and cheerful backpacker carrier to a business airline.//